Refund policy
Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.
The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.
For the return or exchange of Petalveloura products purchased from any other authorized retailer please contact your retailer directly.
Returns Process (excluding Black Friday and other Promotion)
For all returns, please contact us via the following methods to obtain the return address and return label:
-
Email: support@petalveloura.com
-
Phone: +86 187 7203 4777
Please quote your order number and the item that you would like to return when contacting us, and we will inform you of the next steps upon receipt of your request.
Returns Warehouse Address
Unit 8, 2nd Floor, Building 4, Phase II, Renmin Auto City (Wuhan), Hubei Headquarters Base, Changfu New Town Start-up Area, Caidian District, Wuhan City, Hubei Province (DH-4085)
Phone: +86 187 7203 4777
Damaged Items
If your items are received damaged, please send a photo with the damaged item along with your order number to support@petalveloura.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.
Items not received
If you have not received your full order, please contact us at support@petalveloura.com with the subject line: MISSING ITEM along with your order number.